Frequently Asked Questions
Product and Sizing
How do I measure my dog for a collar/vest?
View the Collar Sizing or Vest Sizing - link is at the bottom of this page.
What if my dog is between sizes?
Go for the larger size and keep in mind our Size Guarantee.
Are your collars, leads and vests adjustable?
Yes, see individual product details for more information.
Do your cooling vests need to cover the full back to work?
No, as they are for cooling only, however they should be kept wet.
Orders & Delivery
How long does delivery take?
One business day for processing and one for delivery.
Do you ship outside the UK?
At the moment we are not set up for international shipping.
Returns & Exchanges
Can I return or exchange an item if it doesn’t fit?
Yes, please view our Size Guarantee.
How do I start a return?
Email us directly with the order number.
Sustainability & Materials
Are your products eco-friendly or recyclable?
Yes, Our delivery materials are 100% recyclable. Any of our products made from Webbing can be taken to a High Street textile recycling station and our All Weather collars/leads can be recycled by specialist companies.
How should I care for my Buddy and Barker gear to make it last?
Every product has information on how to care for it on the product page, please refer to the individual item details.
Other Common Questions
Are your products safe for puppies?
Yes, please measure carefully and keep in mind they will grow quickly.
Do you offer gift cards?
Yes, email directly for more information.
